Help

Payments

How do I pay for a purchase?

We offer you multiple payment methods. Whatever your online mode of payment, you can rest assured that Pitzo's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Cash on Delivery and Debit/Credit Card to make your purchase efficiently.

Pitzo.com also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and other countries.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on pitzo.com?

There are NO hidden charges when you make a purchase on Pitzo.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the seller policy. Please check individual seller for the same. In case of any seller, the ₹** delivery charge is waived off on orders worth ₹*** and over according to the offer.

What is Cash on Delivery?

If you are not comfortable making an online payment on Pitzo.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹10,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Internationally issued credit/debit cards cannot be used.

Is it safe to use my credit/debit card on Pitzo.com?

Your online transaction on Pitzo.com is secure with the highest levels of transaction security currently available on the Internet. Pitzo.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Pitzo.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Pitzo.com take to prevent card fraud?

Pitzo.com realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Master card Secure Code" services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

 

How do I place a Cash on Delivery (C-o-D) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

  • The maximum order value for C-o-D is ₹10,000
  • Gift Cards or Store Credit cannot be used for C-o-D orders
  • Cash-only payment at the time of delivery.

 

Cancellations and Returns

1) If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

 

Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

 

Category

Products that can’t be returned

Oil & Lubricants

Engine Oils, Coolents

 

 

Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.

 

 

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

 

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

 

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Pitzo.com account

2. Go to My Orders

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Pitzo.com account.

 

I see the 'Cancel' button but I can't click on it. Why?

A greyed out and disabled 'Cancel' button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable (e.g. Gift Card)

 

 

Customer Care & Support Team of Pitzo.com

 

24*7 Customer Support Team will assist you to resolve your queries. Connect us with our vast customers support team. Details are given below.

Technical & Customer Support :- +91 93158 10899.

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Customer Service available Mon - Fri 10am - 10pm GMT+5:30

Contact us: salesandsupport@pitzo.com or Give us a call: +919873409875

*All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

 

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