FAQ

Getting Started

  • Why should I sell on Pitzo?

Pitzo India is a leading e commerce store that offers their customers largest online collection of genuine parts and accessories. We are the strongest partner to take your products to customers all over India

  • Who can sell on Pitzo?

Anyone selling new and genuine products is welcome. To start selling, you need to have the following: • PAN Card • VAT/TIN Number • Bank account and supporting KYC documents (ID Proof, Address Proof, and Cancelled cheque)

  • Should my address reflect the address as per VAT?

Yes, please make sure that you give the same address as VAT registered address

  • Which PAN number should I provide here?

Proprietary firms – Proprietor’s PAN card Others – Company PAN card.

  • How do I sell on Pitzo?

To sell on Pitzo

  • Register yourself at pitzo.com
  • You will get a confirmation mail from pitzo.com. then login to site and complete your seller profile section information
  • List your products under specific product categories
  • Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Our logistics partner will pick up the product and deliver it to the customer
  • Once an order is successfully dispatched, Pitzo will settle your payment within 5-7 business days

When can I start selling?

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

LISTING & CATALOG

  • What is listing?

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

  • Will I get charged for listing products on Pitzo?

No. Listing of products on Pitzo is absolutely free. Pitzo does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

  • How many listings are required to start selling?

You can start with even one listing and gradually increase number of listings.

ORDER MANAGEMENT & SHIPPING

  • Do I need to courier my products to Pitzo?

No, Pitzo will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.

  • Who takes care of the delivery of my products?

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

PRICING & PAYMENTS

  • How and when will I get paid?
  • The payment will be made directly to your bank account through NEFT transactions within 5-7 business days of dispatching an order. The actual payment period will vary depending on how long you have been selling at Pitzo, your customer ratings and number of orders fulfilled.
  • Who decides the price of the product?
  • As a seller, you will set the price of your products.
  • What are the fees charged?
  • Once an order is successfully delivered, the following deductions are made from the order item value:
  • Selling commission: A percentage of the item price paid by the customer Fixed closing fee
  • No closing fee for products with item price less than Rs 250
  • Closing fee of Rs 5 for products for price ranging from Rs 250 to Rs 500
  • Closing fee of Rs 10 for products above Rs 500
  • Shipping fee (calculated on the basis of the product weight and shipping location)
  • Service tax (applicable on all of the above components)
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Customer Service available Mon - Fri 10am - 10pm GMT+5:30

Contact us: salesandsupport@pitzo.com or Give us a call: +918510009966

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